the ceo of the red cross told us its operations in the wake of sandy have been near flawless. we heard a very different story this weekend from angry and in some cases desperate residents in hard-hit areas of new york. they say the nation's preeminent relief organization is pretty much missing in action. two weeks after sandy hit, residents of breezy point, new york, still wonder if more help will ever arrive. >> we haven't seen red cross at all. red cross hasn't offered any assistance up until yesterday. >> carrie said sheez donated to the red cross before, and is very disappointed. >> they take people's hard-working money to assist people, and when push comes to sho, they don't assist. >> her neighbors all wonder what happened. >> the red cross, you know, they normally are a wonderful organization. it's just that they're not here. >> ann marie willis coordinates volunteers in the community and rates the red cross performance here poor. >> they need help with everything from housing to just hold them, say you're going to be okay. you'll get through this. we need everything. i